Don't Wait on These Emergency Plumbing Scenarios!
Left alone, plumbing emergencies can quickly become hazardous and cause thousands of dollars of property damage. If you’re dealing with any of these, call us right away.
How to Shut Off Your Water Inside Your Home
Everyone in your home should know where your main water shut-off valve is and how to use it. You’ll find it in a basement, crawlspace, garage or utility closet, depending on your home’s setup. Most homes have one of two valve types.
Ball valve (lever handle): When the lever runs in line with the pipe, your water is on. Turn the lever a quarter turn so it sits crosswise to the pipe, and the water shuts off.
Gate valve (round handle): This older style looks like the handle on your outdoor hose spigot. Turn it clockwise several full turns until it stops.
If you can’t turn a valve by hand, pliers, channel locks or vice grips will do the trick. It never hurts to be prepared!

How to Shut Off Your Water at the Meter
If your main shut-off fails or the leak is outside your house, you’ll need to shut the water off at the meter. Your water meter sits in a box near the street, and its shut-off valve looks different from the valve inside your home.
The meter valve has two notched tabs the city uses to lock off service. When the notches line up so a lock could pass through them, the water is off. To close it, turn the valve a quarter turn until the notches line up.
The meter valve sits too deep to reach with pliers, so you’ll need a meter key. You can pick one up at your local hardware store.



